Due to equipment issues, we decided to start with pre-orders when we launched, so that way we could launch earlier.
In the middle of the week, we finally addressed our main equipment issue, and put in a warranty ticket. During the phone call, it was determined there was an electrical issue within the machine, and it would be fully replaced.
After going through all the necessary hoops, the replacement was sent, and it arrived yesterday! We have yet to get it set up and tested, but will be doing that soon.
Unfortunately, we are experiencing issues trying to get Blu-Ray discs burned. We are going to try to get it figured out as fast as we can due to pre-orders piling up.